thread Re: Cancelling GST from a transaction in Payments Troubleshooting

Cancelling GST from a transaction

sppspandc — Sun, 21 Sep 2025 09:41:37 GMT

We're a small not-for-profit and all of our items are set to 'No Taxes'.

However, a team member has inadvertently created a new item with GST turned on.
(I've since edited the item to turn off the GST, but transactions with GST on it have already happened).

Multiple customers bought the item today and GST has been charged.

eg. item was priced at $100, $9.09 GST was charged, so we only get $90.91.
– How do we cancel the GST on the transactions and get that money back?
(it's over $200, a significant sum for us).

thanks

Re: Cancelling GST from a transaction

Arie — Fri, 21 Oct 2022 22:34:11 GMT

Hi @sppspandc,

I noticed it's your first post, welcome to our community 👋

To clarify, the GST amount you're seeing in your reports and end-of-day emails is for record-keeping purposes only. We do not deduct GST from your transfers, and aside from our card transaction fees, there are no additional fees.

You can take a look at your total deposit amounts, and confirm that Square has not deducted GST, by following these steps:

Go to Balance on your online Square Dashboard.
Use the date selector near the top-left corner to select a date range of your choice.
Click on the transfer you’d like to view.

Note: There is a portion of Square’s fee that is shown as GST, as Square is registered for GST. Our quoted per transaction processing fees are inclusive of GST.

Re: Cancelling GST from a transaction

sppspandc — Sat, 22 Oct 2022 01:29:50 GMT

Thank you!