thread Shop has suddenly 'stopped' Syncing with Facebook store in Payments Troubleshooting

Shop has suddenly 'stopped' Syncing with Facebook store

LittleTreeStudi — Sun, 21 Sep 2025 09:40:27 GMT

Everything has been working fine for serval years, but I just noticed that my - SquareCatalogsyncDirectUploadXMLFeed - has stopped Syncing with the Facebook /Instagram shop a few weeks ago. Nothing has changed, and the setup seems OK it's saying on Facebook that it is still connected. New items and changes have not been Syncing for three weeks.

Does anyone know how I can get it to start Syncing again.

Warmly, Alexander

Re: Shop has suddenly 'stopped' Syncing with Facebook store

Arie — Fri, 09 Dec 2022 04:49:35 GMT

Hi @LittleTreeStudi,

Sorry to hear about the trouble with your Facebook integration! When you have a moment, give disconnecting and reconnecting the integration a try.

Please let us know how you go!

Re: Shop has suddenly 'stopped' Syncing with Facebook store

LittleTreeStudi — Fri, 09 Dec 2022 05:12:44 GMT

Thanks, I did that, and all seems to work, but then it Square is now saying...

A problem occurred syncing your catalogue. Go to Facebook’s advanced options and update your token.

Reconnect

Re: Shop has suddenly 'stopped' Syncing with Facebook store

Arie — Sat, 10 Dec 2022 01:17:37 GMT

Have you had any luck taking a look at your Facebook advanced settings, @LittleTreeStudi?

Re: Shop has suddenly 'stopped' Syncing with Facebook store

LittleTreeStudi — Sat, 10 Dec 2022 05:47:09 GMT

I've disconnected and reconnected a few times, and this morning it seems to be working again. Thanks for your help. Alex