thread Is anybody else experiencing a Secure Checkout problem? in Payments Troubleshooting

Is anybody else experiencing a Secure Checkout problem?

Bottega-Italia — Sun, 21 Sep 2025 09:37:06 GMT

Suddenly we cannot accept payments from customers via the Square Online Secure Checkout. There is also nobody available on the Square Support Chat or the support phone line. Very frustrating!

Re: Is anybody else experiencing a Secure Checkout problem?

Arie — Sat, 22 Apr 2023 01:53:13 GMT

Hi @Bottega-Italia

I'm sorry to hear about the frustrating experience! Can you share the checkout link you're using with us so we can test it?

I'll keep an eye out for your reply 🙂

Re: Is anybody else experiencing a Secure Checkout problem?

Bottega-Italia — Sat, 22 Apr 2023 02:20:24 GMT

Hi Arie, my website is Weebly and the Square checkout process has been working well until this morning. I have just changed the payments collection away from 'Square' to 'Stripe' and that is working now. This is actually the 2nd time I have had a problem with Square payment processing so I hope Stripe is more reliable.

Re: Is anybody else experiencing a Secure Checkout problem?

Arie — Sat, 22 Apr 2023 05:56:22 GMT

This definitely sounds odd! Are you seeing any issues with your SSL, @Bottega-Italia?

Re: Is anybody else experiencing a Secure Checkout problem?

Bottega-Italia — Sat, 22 Apr 2023 08:12:28 GMT

No problem with SSL and we have made no changes to anything. As mentioned replacing Square checkout process with Stripe has immediately fixed the problem. I suggest Square needs look at the payment gateway integration with Weebly. On further checking it appears that we have not been able to accept orders for several days due to this outage with Square. It's incredibly disappointing that Square are not even aware of the problem and that there is no after hours support to fix it. If I had not decided to attempt the change to another payment processing method (Stripe) then I suspect we would have been unable to accept payments for many days ahead.