thread Re: Why is square adding shipping to an event? in Payments Troubleshooting

Why is square adding shipping to an event?

theartscenter — Sat, 20 Sep 2025 08:00:27 GMT

Hi Everyone!

Looking for some advice on how to fix this issue.

I set up event ticket sales in square up and for some reason it's adding a $85 shipping cost even though this is supposed to just be a confirmation of sorts. I have checked the online portion of things, fullfillment, all of where it would have shipping settings. I have even turned off shipping but nothing is working. Not sure what to do? I have attatched a screenshot of what checkout is doing right now.

Any advice would be awesome thank you all so much!

Re: Why is square adding shipping to an event?

_Violet — Sun, 14 Jan 2024 14:51:23 GMT

Hi @theartscenter - I'm sorry to hear that this issue with your online items has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Online Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.