thread Re: How to reclaim GST incorrectly charged in Payments Troubleshooting

How to reclaim GST incorrectly charged

tfpGreg — Sun, 21 Sep 2025 09:36:05 GMT

We are a small community organisation which does not pay GST, We have just realised that GST is set for charging on our Square account and funds have been deducted.

How do we reclaim these amounts?

We are not a taxpayer and do not submit tax returns.

If funds are onforwarded to the ATO there will be no record. Can you seek a retrun of the funds? If we have to pursue with the ATO can you provide an identifier?

Thanks, Greg

Re: How to reclaim GST incorrectly charged

lawnbrook — Wed, 31 May 2023 04:02:53 GMT

Hi @tfpGreg,

GST is just a notion that is used for your invoicing and receipts. No funds are forwarded to the ATO.

When a company IS registered for GST then the cumulative total of those GST amounts is their GST liability, which they then have to pay.

In your case, just take the gross amounts. The funds which you receive in your bank account are your gross payments, minus the square fees.

Square fees do include GST, a they are GST registered, and are payable by you regardless of you GST status - just like when you buy a can of coke from the supermarket.

Going forward I would correct the GST status on any of your items/services in Square so as to avoid confusion.

I Hope that makes sense.

Kind Regards,

Bruce

Re: How to reclaim GST incorrectly charged

tfpGreg — Wed, 31 May 2023 08:57:18 GMT

Thanks Bruce for your reply. I have already amended the record to disable the GST calculation.

I have also had a closer look and you are correct, we have not actually had the GST amount deducted - maybe should have done that check first!

e have a discrepancy and I leapt at this as the possible reason but clearly it is not so I need to look elsewhere.

Thanks again, Greg

Re: How to reclaim GST incorrectly charged

lawnbrook — Wed, 31 May 2023 10:16:14 GMT

Are there any cash transactions that would be entered via the POS? They will be reflected in the daily totals but obviously not in the bank transfer.

Check the 'payment methods' report for the day(s) in question .

Another place that's good to look is under the balance/transfers/all transfers section. This will show the amount deposited and the associated transactions.

Depending on you business hours configured in the transfer settings you can get a situation where your 'daily' takings gets split across two transfers.

Regards

Bruce