thread Re: Text Message Invoicing Mobile Number in Payments Troubleshooting

Text Message Invoicing Mobile Number

melbourne_drum — Sun, 21 Sep 2025 09:35:31 GMT

Hi All

When I send an invoice via SMS - it sends it from a Square generated mobile phone number

Is there a way to make it so that the invoice gets sent from my actual mobile number - so if clients reply to the invoice SMS - their SMS will come back to my phone kind of thing ?

Tia - very new to Square invoices but holy hell what a powerful tool - the customisation is what I've been looking for and way more powerful than any other program I've used 🙂

Re: Text Message Invoicing Mobile Number

_Violet — Mon, 10 Jul 2023 21:44:56 GMT

Hi @melbourne_drum - Thanks for reaching out to us here on the Square Seller Community👋

I'm going to consult with the product team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

Re: Text Message Invoicing Mobile Number

_Violet — Mon, 17 Jul 2023 20:26:01 GMT

Hi again, @melbourne_drum - Thanks for your patience here.

Our Product Team did confirm that the phone number Square uses to communicate with your customers is not customizable.

However, Square integrates with Notify Customers, so you can send order confirmations and mass text messages. Notify Customers allows you to sync orders seamlessly with Square and easily message your customers. Additionally, you can easily capture customer information with your store-branded signup form. Check out Notify Customers and how it works with Square in their Notify Customers Support Centre.

I hope this information is helpful but please do let me know if you have any additional questions.