thread Offline payments during disruption in Payments Troubleshooting

Offline payments during disruption

cafedjango — Sun, 21 Sep 2025 09:34:29 GMT

Hi everyone, as we are all aware the outage and taking offline payments to keep our businesses running/ open. with the details only kept for 24hours and if this outage lasts before that 24hours is up, do you think square will reimburse for money lost etc?

Re: Offline payments during disruption

SukuFreo — Fri, 08 Sep 2023 11:55:20 GMT

Same issue here.We thought it was our wifi connection and proceeded to take offline payments.

Now the system is back online, those transactions are still pending.

can't seem to contact any customer service too ;(

Re: Offline payments during disruption

dimo10 — Sat, 09 Sep 2023 22:09:14 GMT

Mine have all cleared by Saturday morning.

Check your transaction history on each device to see if they are still showing up any offline transaction.

Cheers

Chris