thread Re: App broken in Payments Troubleshooting

App broken

Bubblesandwags — Sun, 21 Sep 2025 09:29:20 GMT

I am using square with an iphone set up “tap to pay” lately the tap to pay function only works sometimes. The app then comes up with an error message “ app broken” I have deleted app and reinstalled a few times but this error keeps happening. Is anyone else experiencing the same?

Re: App broken

Breffni — Wed, 01 May 2024 07:51:40 GMT

Hi @Bubblesandwags, thanks for flagging this.

I had a look but didn't find any similar reports of this specific error message.

What brand and model device do you have? The first step here would be to confirm that it is compatible with Tap to Pay.

iOS - Available on iPhone XS or above running iOS 16.4 or later.
Most Android devices that run on Android 9 or a later OS and have NFC capabilities will be compatible with Tap to Pay on Android. Learn what devices aren’t compatible here.

Can you also check that you have the latest software version of the Square app installed? It would be version 6.42.

I'll keep an eye out for your response!

Re: App broken

Bubblesandwags — Wed, 01 May 2024 23:29:44 GMT

I have an iPhone 13 running up to date software

cheers Mark

Re: App broken

Bubblesandwags — Wed, 01 May 2024 23:35:54 GMT

I can’t see where I can find version of software for square

Re: App broken

Katie_SQ — Fri, 03 May 2024 00:53:52 GMT

Hi @Bubblesandwags, 👋

To view the software version of your Square app, you can follow these steps:

Open the Square app on your mobile device.
Tap on the “More” button (usually three horizontal lines) in the bottom-right corner of the screen.
Scroll down and tap on "Support."
In the Support page, you should see the version listed at the top of the screen.
If there is an “Update available” message, click on it to be redirected to the App Store to complete an update.

Feel free to reply with a screenshot of the error message you’re receiving, and we can take a closer look.