https://community.squareup.com/t5/Payments-Troubleshooting/Wireless-unable-to-connect-unsecured-public-network/m-p/734281#M46292 <P dir="auto" style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/674254">@KD71</a>,</P> <P dir="auto" style="margin: 0;"><BR />Welcome to the community, and sorry to see that it’s trouble with your Terminal that’s brought you here.&nbsp;</P> <P dir="auto" style="margin: 0;"><BR />If the Terminal was previously connecting to this network without issue, then I’d suggest checking off the basics from our troubleshooting guide, <A href="https://squareup.com/help/au/en/article/6537-square-terminal-troubleshooting" target="_blank" rel="noopener">here</A>. &nbsp;</P> <P dir="auto" style="margin: 0;"><BR />Keep in mind however, you won’t be able to connect your Square Terminal to a captive portal network. A captive portal is a network that requires you to agree to terms or conditions to access the internet connection (these networks are common at coffee shops, airports and other public internet access points).</P> Tue, 11 Jun 2024 16:24:37 GMT Sineaid 2024-06-11T16:24:37Z https://community.squareup.com/t5/Payments-Troubleshooting/Wireless-unable-to-connect-unsecured-public-network/m-p/733846#M46291 <P>Our Square Terminal will no longer connect to Wireless through the Dept of Education, WA. The Square terminal says, "Unable to connect to WIRELESS-5 because this is an unsecured public network."</P><P>We had no issue connecting before. Has something changed?</P> Sun, 21 Sep 2025 09:28:23 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Wireless-unable-to-connect-unsecured-public-network/m-p/733846#M46291 KD71 2025-09-21T09:28:23Z https://community.squareup.com/t5/Payments-Troubleshooting/Wireless-unable-to-connect-unsecured-public-network/m-p/734281#M46292 <P dir="auto" style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/674254">@KD71</a>,</P> <P dir="auto" style="margin: 0;"><BR />Welcome to the community, and sorry to see that it’s trouble with your Terminal that’s brought you here.&nbsp;</P> <P dir="auto" style="margin: 0;"><BR />If the Terminal was previously connecting to this network without issue, then I’d suggest checking off the basics from our troubleshooting guide, <A href="https://squareup.com/help/au/en/article/6537-square-terminal-troubleshooting" target="_blank" rel="noopener">here</A>. &nbsp;</P> <P dir="auto" style="margin: 0;"><BR />Keep in mind however, you won’t be able to connect your Square Terminal to a captive portal network. A captive portal is a network that requires you to agree to terms or conditions to access the internet connection (these networks are common at coffee shops, airports and other public internet access points).</P> Tue, 11 Jun 2024 16:24:37 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Wireless-unable-to-connect-unsecured-public-network/m-p/734281#M46292 Sineaid 2024-06-11T16:24:37Z