thread connection issue in Payments Troubleshooting

Why is my POS showing a "server connection problem" message when trying to process payments?

KarenTC6 — Sun, 21 Sep 2025 09:26:42 GMT

The title of this thread has been edited from the original: Server problem.

This morning I have had problems processing card payments as it came up with server connection problems

i have tried on 3 different internet connections and all came with the same message.

i have checked if there was any updates and there is none available

Is anyone else having this problem or know how to resolve the problem.?.

Re: Server problem

ToneCoffee — Wed, 26 Feb 2025 21:19:00 GMT

Same issue here in Prahran.

Currently off-line payment is in active but not sure how far I can go with this.

Please fix this!!!

connection issue

luneburger — Wed, 26 Feb 2025 21:20:59 GMT

can someone tell us what's going on with the connection!!!

Re: Server problem

Katie_SQ — Thu, 27 Feb 2025 01:38:02 GMT

Hi all,
@KarenTC6, @ToneCoffee, @luneburger

We experienced a disruption today that impacted multiple Square services which was posted to our Status Page, au.issquareup.com. You can view a timeline of events for the issues we saw today here.

After implementing a fix, we can confirm that all services have now recovered. If you’re still experiencing issues, please reach out to our Support Team, so they can take a closer look at your account with you and escalate your case to our Engineering team for review if needed.

We recognise the significant impact these outages can have on your business, and we take them very seriously. We appreciate your patience and understanding as our team worked toward full resolution. We’re committed to learning from this incident and are implementing steps to prevent disruptions like this one in the future.