thread Re: Nameservers will not update in Payments Troubleshooting

Nameservers will not update

Joyoflife — Sun, 21 Sep 2025 09:25:14 GMT

I am Trying to update nameservers for the domain 'bucketbud.com.au' but the nameservers will not change from the default. It's just a loop of enter and save, but no change takes effect.

Re: Nameservers will not update

Summer2024 — Tue, 10 Jun 2025 19:12:53 GMT

Hi, @Joyoflife !

I'm sorry to hear you are having problems updating your nameservers!

Let me help you troubleshoot this:

Common reasons for nameserver update issues:
- Cached credentials
- Insufficient permissions
- Registrar lock
- auDA verification requirements
- DNS propagation delays

Could you please let me know:

What nameservers are you trying to change to?
Are you getting any specific error messages?

In the meantime, here are some general troubleshooting steps:

Clear Cache and Try Again:
- Clear your browser cache
- Try using a different browser
- Try using incognito/private mode
Check Domain Lock Status:
- Look for any domain locks that might prevent changes
- Check if there's a transfer lock or update lock active
Verify Permissions:
- Check if your domain contact details are up to date
- Verify your email address is confirmed with the registrar

I'll be on the lookout for your reply! Please use the "@" and then my username so I'll get the notification quicker.

Re: Nameservers will not update

Joyoflife — Wed, 11 Jun 2025 01:06:15 GMT

Thanks @Summer2024

This has now been escalated to technical support as even the general phone support could not resolve. I am trying to change to Sitegrounds nameservers :

ns1.siteground.net

ns2.siteground.net

No error message, just a loop of pressing Save and nothing happening. I am getting a little annoyed now as 24 hours has passed since I spoke with phone support and no progress has been made and I cannot get my new website live.

Re: Nameservers will not update

Summer2024 — Wed, 11 Jun 2025 13:18:29 GMT

@Joyoflife I have escalated this to our Online technical support team as well to hopefully get a resolution faster. I'll be back when I have an update!

Re: Nameservers will not update

Summer2024 — Wed, 11 Jun 2025 13:51:08 GMT

@Joyoflife - You should be all set. Can you verify everything is correct with the nameservers?

Re: Nameservers will not update

sdizzy — Mon, 01 Sep 2025 22:16:48 GMT

Hi, I'm having the same issue