https://community.squareup.com/t5/Payments-Troubleshooting/Re-Trouble-connecting-printer-and-cash-drawer-to-Square-Stand/m-p/58649#M46066 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/79182">@Shoggy</a>,</P> <P>&nbsp;</P> <P>Connecting the printer via USB is&nbsp;unfortunately not the same as setting the printer to USB mode. By default the printer comes in Ethernet mode, so unless you have followed the instructions linked in my previous post, then the printer will not be detected. It may also still be effected by the aforementioned iOS11 connectivity issue.</P> <P>&nbsp;</P> <P>If you'd like further assistance with this one or would like to discuss returning the printer, you'll need to get in touch with our Australian support team on 1800 760 137. Lines are open 9am-5pm Mon-Fri <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 21 Sep 2025 09:15:54 GMT Seamus 2025-09-21T09:15:54Z https://community.squareup.com/t5/Payments-Troubleshooting/Re-Trouble-connecting-printer-and-cash-drawer-to-Square-Stand/m-p/58649#M46066 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/79182">@Shoggy</a>,</P> <P>&nbsp;</P> <P>Connecting the printer via USB is&nbsp;unfortunately not the same as setting the printer to USB mode. By default the printer comes in Ethernet mode, so unless you have followed the instructions linked in my previous post, then the printer will not be detected. It may also still be effected by the aforementioned iOS11 connectivity issue.</P> <P>&nbsp;</P> <P>If you'd like further assistance with this one or would like to discuss returning the printer, you'll need to get in touch with our Australian support team on 1800 760 137. Lines are open 9am-5pm Mon-Fri <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 21 Sep 2025 09:15:54 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Re-Trouble-connecting-printer-and-cash-drawer-to-Square-Stand/m-p/58649#M46066 Seamus 2025-09-21T09:15:54Z