thread Re: Online Square Dashboard not Loading in Payments Troubleshooting

Online Square Dashboard not Loading

cdub2201 — Sat, 20 Sep 2025 07:59:16 GMT

I keep getting the message of "oh no, something went wrong. It looks like we are experiencing some problems on our end"

I tried to go to live help to get support and it says it refuses to connect.

Re: Online Square Dashboard not Loading

Donnie-M — Wed, 24 Jan 2024 15:45:14 GMT

@cdub2201 Try loading an incognito browser to see if this helps. Also you can always check: https://www.issquareup.com/ to see if there are any current issues with any systems.

Re: Online Square Dashboard not Loading

MayaP — Wed, 24 Jan 2024 16:10:36 GMT

Hello @cdub2201, I am sorry you are having issues accessing your Dashboard. At this time we are currently not seeing any reports of issues. As @Donnie-M mentioned I would try an incognito browser. I also suggest trying these troubleshooting steps. If you continue to have issues please reach out to support. You can reach them at 1-855-700-6000, squ.re/contactsqsupport. If you need anything else let me know.

Re: Online Square Dashboard not Loading

elegantlawncare — Thu, 25 Jan 2024 16:49:22 GMT

balance is not loading for me either defintely an issue

balance is not loading cannot transfer

elegantlawncare — Thu, 25 Jan 2024 16:53:48 GMT

started happening few minutes ago? balance wont load thus cannot do transfer to my bank please fix it

Re: balance is not loading cannot transfer

TheRealChipA — Thu, 25 Jan 2024 17:57:20 GMT

Hey @elegantlawncare. It looks like there was a transfers disruption earlier today that is now resolved. I see this on the Square Status Page. If you are still having issues, it would be best to get on the phone with the Square support team.

Regards,

Re: Online Square Dashboard not Loading

_Violet — Thu, 25 Jan 2024 18:00:04 GMT

Hi @cdub2201 and @elegantlawncare - Violet here, following up for @MayaP.

We did experience a brief issue with Balance displaying earlier today. This has now been resolved! You can view the details here on our Status Page.

Please do let us know if you are still experiencing any issues at this time.

Re: Online Square Dashboard not Loading

MIdleman — Thu, 29 Feb 2024 12:19:44 GMT

My online dashboard won't load on any computer or any wifi. It will allow me to do just about anything else, but when I click Online to go edit my webpage, I always get the timed out message. Not sure if it's Square or Weebly. It's been happening for a couple days now. Help!

Re: Online Square Dashboard not Loading

MayaP — Thu, 29 Feb 2024 14:27:36 GMT

Hello @MIdleman, I am sorry you are having some issues accessing your online Dashboard. To confirm you can log in to squareup.com/dashboard, it is only when you click online that you get the message. Can you provide a screenshot of the error message?

Re: Online Square Dashboard not Loading

MIdleman — Thu, 29 Feb 2024 15:40:04 GMT

Yes, it only happens when I click online. I can can do pretty much anything else.

Re: Online Square Dashboard not Loading

JJ_ — Thu, 29 Feb 2024 18:46:23 GMT

Hey @MIdleman 👋

I see you mentioned trying different devices and networks. Have you by any chance tried using Google Chrome on an incognito window or clearing all your browsing history?

Re: Online Square Dashboard not Loading

MIdleman — Thu, 29 Feb 2024 19:40:50 GMT

Yes, I have tried clearing browsing data, incognito, Chrome, and Safari.

Re: Online Square Dashboard not Loading

BernadetteA — Thu, 29 Feb 2024 20:40:41 GMT

Thanks for confirming, @cdub2201

Can you please let us know the full URL of the website you are trying to edit? Can you also check a different device and internet connection? ex: using mobile data from your phone

Are you on a work or school network by chance?

Re: Online Square Dashboard not Loading

MIdleman — Fri, 01 Mar 2024 14:49:46 GMT

I finally got it to work by connecting to my mobile hotspot. I guess since the fall, something has changed within Weebly that our school system doesn't like. That's super frustrating because now I will have to do all the work at home. 😞 Oh well. Thanks for all the help!

Re: Online Square Dashboard not Loading

BernadetteA — Fri, 01 Mar 2024 16:21:19 GMT

I'm glad to hear you were able to access the dashboard finally!

In the past, we’ve heard reports of some antivirus software and school/office firewalls preventing some features from displaying properly. If you have antivirus software installed, try temporarily disabling it and then logging in. You may also need to check with the person in charge of the network firewall if you’re accessing your site from a school/office in order to do this. If this works, they’ll need to add us to the software’s “safe” or “accepted” list. Just in case they need them, our IP ranges are the following:

199.34.228.0/22
74.115.48.0/22