thread Re: outstanding invoice balance incorrect in Payments Troubleshooting

outstanding invoice balance incorrect

myz_kel — Sun, 21 Sep 2025 09:10:47 GMT

Hi,

My App is giving me an oustanding invoice total of say $2000 when in fact when you tally up the total manually its only $1400 - can anyone explain why this is happening?

Thank you in advance

Kelly

Re: outstanding invoice balance incorrect

Seamus — Wed, 31 Oct 2018 22:43:25 GMT

Hey @myz_kel,

Thanks for reaching out and welcome to the community!

While we're not actually able to view and discuss your private account info via our seller community forum, please get in touch with our Australian support team on 1800 760 137 - they'll be able to look into your account specifics and provide advice accordingly 👍

Re: outstanding invoice balance incorrect

myz_kel — Mon, 05 Nov 2018 00:04:42 GMT

great thank you