thread Re: System bugs in Payments Troubleshooting

System bugs

qvkitchens — Sat, 20 Sep 2025 07:58:21 GMT

It is going on two weeks and I am still having issues with my site. How close to being resolved is it? Or is anyone even working on it honestly? I don’t understand how a company of this size cannot find someone competent enough to resolve this issue by now.

I keep getting the run around via emails on how it’s been escalated to the engineering department yet no resolve.

Re: System bugs

Lovewell — Tue, 30 Jan 2024 04:10:47 GMT

@qvkitchens what is is that you are having trouble with?

Re: System bugs

qvkitchens — Tue, 30 Jan 2024 11:36:36 GMT

My sales page is not working correctly. When customers enter their payment info and hit submit it gives a message of invalid card try again later. This has been tried with several cards on several devices and different browsers with the same message. I called into square several times and no one can fix it which is baffling to me.

i just keep getting told its a system bug and that the engineering department is working on it.

Re: System bugs

Summer2024 — Tue, 30 Jan 2024 13:25:06 GMT

Hi there, @qvkitchens 👋

I am so sorry this has taken so long to be resolved. I have just reached out to the product team and engineers again to see if there is an update. I will say, there are several eyes on this bug and they are working diligently ro resolve it.

I'll be back when I have an update!

Re: System bugs

qvkitchens — Tue, 30 Jan 2024 14:10:07 GMT

This is the same reply I have been getting for almost two weeks and it does not resolve the problem. Just a useless response

Re: System bugs

Summer2024 — Tue, 30 Jan 2024 17:37:38 GMT

Hey @qvkitchens,

I completely understand your frustration. I am keeping engineers accountable to resolve this as it is important your website be able to accept payments. I will continue making it a priority to keep you updated on this.

Re: System bugs

Lovewell — Tue, 30 Jan 2024 18:05:02 GMT

@qvkitchens That is very frustrating! Hopefully @Summer2024 is able to have the bug prioritized so you can begin taking payments again and not miss the opportunity for a sale.