thread Re: My reader keeps disconnecting in Payments Troubleshooting

My reader keeps disconnecting

JazzyDesigns — Sun, 21 Sep 2025 09:07:50 GMT

Hi guys, I recently got a brand new wireless square reader and it seems to constantly disconnect. I’ve gone through ALL of the troubleshooting tips on the support page and it still doesn’t work. I have already taken it back once. I have no idea how to deal with this.

Re: My reader keeps disconnecting

Seamus — Mon, 11 Feb 2019 04:29:26 GMT

Hi @JazzyDesigns,

Thanks for getting in touch and sorry to hear you're having trouble getting started with Square.

While we're not able to look into your account specifics via our Seller Community forum, if you give our team a call on 1800 760 137 they'll be able to look into your operating environment and see what's going on. Lines are open Mon-Fri 9am-5pm, Melbourne time 👍

Re: My reader keeps disconnecting

1969Katanaman — Sun, 16 Jun 2024 02:04:01 GMT

I am having the same issue accross multiple readers on multiple devices. Readers were working fine and now keep randomly disconnecting. I have to turn bluetooth off then on to get it working again or forget reader and then reconnect...only to have to do the same again after a few sales. Need a resolution urgently