https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-is-new-and-not-reading-cards/m-p/114617#M45548 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/162923">@Lyn1</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch and sorry to hear you've had trouble getting your reader going.</P> <P>&nbsp;</P> <P>The issues you're seeing could be one of a number of things - to properly diagnose the issue I recommend calling our support team on 1800 760 137 so we can take a better look into your operating environment. Lines are open Mon-Fri 9am-5pm Melbourne time.</P> <P>&nbsp;</P> <P>In the meantime, you can find some general troubleshooting steps for our <A href="https://squareup.com/help/au/en/article/5673" target="_blank">Contactless + Chip Reader</A> and <A href="https://squareup.com/help/au/en/article/5412" target="_blank">plug-in Chip Reader</A> at&nbsp;our support center. You'll also want to check you're using a <A href="https://squareup.com/au/compatibility" target="_blank">compatible mobile device</A>.&nbsp;</P> Mon, 25 Mar 2019 04:37:01 GMT Seamus 2019-03-25T04:37:01Z https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-is-new-and-not-reading-cards/m-p/114437#M45547 <P>The reader is new, I've charged it, Plugged into my phone and my phone recognise the reader, but when I insert a card nothing happens. It doesn't seem to recognise the card in the card slot. I don't get a prompt to enter pin or sign. Help required, I need this to work for a market tomorrow</P> Sun, 21 Sep 2025 09:06:36 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-is-new-and-not-reading-cards/m-p/114437#M45547 Lyn1 2025-09-21T09:06:36Z https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-is-new-and-not-reading-cards/m-p/114617#M45548 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/162923">@Lyn1</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch and sorry to hear you've had trouble getting your reader going.</P> <P>&nbsp;</P> <P>The issues you're seeing could be one of a number of things - to properly diagnose the issue I recommend calling our support team on 1800 760 137 so we can take a better look into your operating environment. Lines are open Mon-Fri 9am-5pm Melbourne time.</P> <P>&nbsp;</P> <P>In the meantime, you can find some general troubleshooting steps for our <A href="https://squareup.com/help/au/en/article/5673" target="_blank">Contactless + Chip Reader</A> and <A href="https://squareup.com/help/au/en/article/5412" target="_blank">plug-in Chip Reader</A> at&nbsp;our support center. You'll also want to check you're using a <A href="https://squareup.com/au/compatibility" target="_blank">compatible mobile device</A>.&nbsp;</P> Mon, 25 Mar 2019 04:37:01 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-is-new-and-not-reading-cards/m-p/114617#M45548 Seamus 2019-03-25T04:37:01Z