thread Re: Is Square compatable with the new Samsung Galaxy s10? in Payments Troubleshooting

Is Square compatable with the new Samsung Galaxy s10?

MikaelaM — Sun, 21 Sep 2025 09:05:02 GMT

I was wondering if the Square is comparable with the new Samsung Galaxy s10 device? It is listed as an 'untested' device under comparable devices.

Re: Is Square compatable with the new Samsung Galaxy s10?

Seamus — Tue, 23 Apr 2019 05:44:06 GMT

Hey @MikaelaM,

Thanks for getting in touch. Our engineering team are still in the processing of building compatibility for the Samsung Galaxy s10, however we've heard feedback that merchants have been successfully using the s10 to take payments 👍

Re: Is Square compatable with the new Samsung Galaxy s10?

levesquo — Sun, 05 Jan 2020 14:21:23 GMT

The Galaxy s10+ doesn't seem to be on the compatibility list and I can't use Square on my phone neither. Do you think it will be compatible soon ?

Re: Is Square compatable with the new Samsung Galaxy s10?

Seamus — Sun, 05 Jan 2020 23:19:16 GMT

Hey @levesquo,

Thanks for reaching out.

What error message are you receiving when you try and connect to Square?

Re: Is Square compatable with the new Samsung Galaxy s10?

levesquo — Mon, 06 Jan 2020 12:27:01 GMT

I'm having the developer options issue. I tried everything. I switched the developer options on and off, re-installed the square app, hard reset of the tapping device, reboot of my cellphone. Only the magnetic card reader is working.

Re: Is Square compatable with the new Samsung Galaxy s10?

Seamus — Mon, 06 Jan 2020 23:39:27 GMT

Hey @levesquo

Usually these errors indicate there's an app on the device preventing Square from forming a secure connection. It's a little difficult for us to tell what app may be causing the issue as each phone is different.

Are there any screen recording apps on the phone such as Xrecorder? Or any apps that change default system settings or otherwise alter how Android operates?

If you're still having trouble I recommend calling our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time for further troubleshooting!

Re: Is Square compatable with the new Samsung Galaxy s10?

levesquo — Tue, 07 Jan 2020 00:19:33 GMT

It works now ! I think my vpn was blocking the app even though it wasn't in fonction. Thanks to bring that up to light !

Re: Is Square compatable with the new Samsung Galaxy s10?

Seamus — Tue, 07 Jan 2020 00:32:22 GMT

Glad you got there in the end @levesquo - and thanks for the tip-off about the VPN! This will be helpful in troubleshooting this issue in the future.