thread Re: Self-Serve orders not showing customer notes in Payments Troubleshooting

Self-Serve orders not showing customer notes

snowpacktaproom — Sat, 20 Sep 2025 07:58:03 GMT

When a customer in my restaurant submits an order using a QR code, the kitchen is not getting the order notes submitted by a customer in the Notes field. When an order comes in via our website (online) or when we manually enter orders into our POS, the customer notes come into the kitchen.

Notes via QR Code however DO NOT WORK.

This needs to be fixed as our in-house customers are getting annoyed that their orders are wrong because the kitchen isn't seeing the notes.

Re: Self-Serve orders not showing customer notes

JJ_ — Wed, 31 Jan 2024 19:55:42 GMT

Hello there @snowpacktacproom

Sorry to hear about this experience. Our engineers have identified this and are working to address it.

I will be back with an update soon.

Re: Self-Serve orders not showing customer notes

JJ_ — Thu, 01 Feb 2024 00:14:32 GMT

Hello there @snowpacktaproom

I can confirm that our engineers have addressed this disruption and notes are now populating.

I hope this information is helpful!