https://community.squareup.com/t5/Payments-Troubleshooting/When-trying-to-pair-my-reader-it-says-account-inactive-I-have-an/m-p/123447#M45411 <P>Hey @Robzboz,</P> <P><BR /> Thanks for reaching out!<BR /> <BR /> While we are unable to discuss private account information via our community forum, please give our support team a call on 1800 760 137 - they'll be able to assist you further.&nbsp;<BR /> <BR /> Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.</P> Mon, 03 Jun 2019 00:27:40 GMT Seamus 2019-06-03T00:27:40Z https://community.squareup.com/t5/Payments-Troubleshooting/When-trying-to-pair-my-reader-it-says-account-inactive-I-have-an/m-p/123281#M45410 <P>I have had an active account for many years. &nbsp;I had an old headphone jack reader before and it worked. &nbsp;Just purchased chip reader and it says account inactive and won’t pair.</P> Sun, 21 Sep 2025 09:03:24 GMT https://community.squareup.com/t5/Payments-Troubleshooting/When-trying-to-pair-my-reader-it-says-account-inactive-I-have-an/m-p/123281#M45410 Robzbiz 2025-09-21T09:03:24Z https://community.squareup.com/t5/Payments-Troubleshooting/When-trying-to-pair-my-reader-it-says-account-inactive-I-have-an/m-p/123447#M45411 <P>Hey @Robzboz,</P> <P><BR /> Thanks for reaching out!<BR /> <BR /> While we are unable to discuss private account information via our community forum, please give our support team a call on 1800 760 137 - they'll be able to assist you further.&nbsp;<BR /> <BR /> Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.</P> Mon, 03 Jun 2019 00:27:40 GMT https://community.squareup.com/t5/Payments-Troubleshooting/When-trying-to-pair-my-reader-it-says-account-inactive-I-have-an/m-p/123447#M45411 Seamus 2019-06-03T00:27:40Z