thread Re: Cash Drawer Not Automatically Opening After Transaction in Payments Troubleshooting

Cash Drawer Not Automatically Opening After Transaction

CRAVEcoffee — Sat, 20 Sep 2025 07:57:52 GMT

I purchased the Epson TM-T20III receipt printer and have the Star Micronics Model 379600 and purchased a phone line cord to attach between the two because neither came with a cord, but my cash drawer is not automatically opening.

Re: Cash Drawer Not Automatically Opening After Transaction

HC_Charlie — Fri, 02 Feb 2024 04:30:28 GMT

Hello @CRAVEcoffee thanks for your post, sorry you're having trouble with this...might seem like a stupid question, but do you have the receipt printer turned ON? I use the same setup, and because the cash drawer is "linked" through the receipt printer...if I have the printer turned OFF, then my cash drawer will not open.

Also, make sure the phone line cord is attached to the correct port on each, especially the printer. Some CAT5 ethernet ports look very similar to the phone cord port.

Re: Cash Drawer Not Automatically Opening After Transaction

CRAVEcoffee — Fri, 02 Feb 2024 12:33:19 GMT

I did have it turned on, yes.
I believe I have it plugged into the correct port. There is only one option on the receipt printer and the drawer…I have it plugged into what I would call the hidden port 🤣

I am not currently by it to look at it but is there somewhere else I should look?

Re: Cash Drawer Not Automatically Opening After Transaction

MayaP — Fri, 02 Feb 2024 14:19:31 GMT

Hello @CRAVEcoffee, stepping in to also provide assistance. To clarify is the receipt printer working? If you have printer driven cash drawer as long as the printer is connected and working then the drawer should as well.

If you purchased the Star Micronics 37965600 through us, it should have come with an Interface cable. If you have tried these troubleshooting steps, and also have deleted reinstalled the app, and made sure the app and device are up-to-date, and are still having trouble you will need to speak with the manufacturer. I hope this gets resolved! If you need any further assisatnce let us know.