thread Re: Reply to Invoice in Payments Troubleshooting

Reply to Invoice

KelJopuka — Sun, 21 Sep 2025 09:00:23 GMT

I have looked at previous discussions, and can't see a solution here. When I send invoices, and a customer replies, it is going back to the messaging.square email address, not my account email. We are trying to transition over from WaveApps, but really need the option for customers to reply to our emails (the easy way).

I have sent a test reply to a test email, and it does not send, I get a delivery failure notice.

Is there a solution to this?

Re: Reply to Invoice

Seamus — Tue, 17 Sep 2019 01:04:48 GMT

Hey @KelJopuka,

Thanks for getting in touch

Square's invoices are not intended to be replied to by customers. Invoices are mailed from a generic no-reply Square email address and we don't actually have a way to direct replies to emailed invoices to you. If there's any confusion, I'd clarify by adding your business contact details to the custom messaging on the invoice.

Re: Reply to Invoice

KelJopuka — Tue, 17 Sep 2019 04:09:51 GMT

Thanks for your reply @Seamus

I have already made a note in that section, we are transitioning over from another system, one in which customers could just hit reply to respond to our invoices. So just hoping they read down far enough to know they can no longer do that 🙂