thread Re: Reverse a partial cash payment on an invoice in Payments Troubleshooting

Reverse a partial cash payment on an invoice

Kobler — Sun, 21 Sep 2025 08:57:19 GMT

Im sure I am probably missing something obvious. Raised an invoice for $400 for a customer and emailed it through, They paid $400 cash which I thought I allocated to this invoice however I accidently selected an outstanding payment for $437 and did a partial payment of $400.

So now have one customer who has paid their invoice and its still open and unpaid in square
and another customer who owes the full invoice amount only owing $37.

I can see no way to reverse a payment. Any suggestions?

Re: Reverse a partial cash payment on an invoice

Seamus — Sun, 05 Jan 2020 23:49:20 GMT

Hey @Kobler,

Thanks for reaching out!

To amend this you'd need to refund the payment for the invoice marked as paid - if they've not paid via card no actual funds will be returned to the customer - then re-issue an invoice for the customer who has not paid.

You'd then need to record a cash payment against the invoice that was paid in cash.

Hope this helps!