thread When I import a CSV inventory catalog the stock doesn't transfer back into square in Payments Troubleshooting

When I import a CSV inventory catalog the stock doesn't transfer back into square

simplysharpe — Sat, 20 Sep 2025 07:56:31 GMT

I am trying to update my current inventory in square. So, I exported to an excel file and made the changes, then I imported my inventory back into square and everything looks good, except my stock didn't transfer. It just is blank, but in excel it has quantities of stock. How do I fix this and get my stock to transfer in the import?

Re: When I import a CSV inventory catalog the stock doesn't transfer back into square

Laurie_ — Mon, 12 Feb 2024 05:07:49 GMT

Hi @simplysharpe,

I'm sorry to hear that you're experiencing difficulties while trying to update your item library. If you haven't already, I suggest reviewing these troubleshooting steps for importing your item library. If you've followed these steps and are still unable to resolve the issue, the next step would be to reach out to our Support Team for further assistance.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday.

Re: When I import a CSV inventory catalog the stock doesn't transfer back into square

Candlestore — Mon, 12 Feb 2024 21:04:52 GMT

@simplysharpe ;

On your csv Columns AB and AC I belive are the column, but the headers are

Current Quantity Business Name

New Quantity Business Name

The Current Quantity is what Square has at the POS

New Quantity is the New total you want to put in.

Do not think if you have 3 In Current Quantity and add 7 in New Quantity you will end up with 10. You end up with the 7 you entered as New Quantity. If you left both these blank then you would have no totals in your Square Dashboard.