thread Capture and print pickup times on order tickets in Payments Troubleshooting

Capture and print pickup times on order tickets

rachel1990 — Sun, 21 Sep 2025 08:52:59 GMT

We use Fresh KDS as our kitchen display system and we "print" tickets to different screens in our kitchen. When we take on order face-to-face or over the phone, we advise the customer of the time the order will be ready for pickup. When an order is placed via the online store, they pick the time or it's automatically assigned. We need a consistent way of this time to be visible to the kitchen on the "printed" ticket. (note: we automatically print tickets for online orders). Can we 1) specify the pickup time for manually entered tickets and 2) print them on kitchen order tickets?

Re: Capture and print pickup times on order tickets

Seamus — Mon, 27 Apr 2020 06:32:50 GMT

Hey @rachel1990,

Thanks for getting in touch.

Because pickup and delivery times are a very new feature to Square Online Store itself, I'm not sure if Fresh KSD have updated their integration with Square to show this info. You'd actually need to get in touch with Fresh KDS on this one - they build and maintain the integration between Fresh KDS and Square so they'd be best placed to let you know if this is functionality they're going to build.

Sorry I couldn't give you a more definitive answer!

Re: Capture and print pickup times on order tickets

rachel1990 — Mon, 27 Apr 2020 09:57:24 GMT

Actually Seamus, one more thing related to this. How can I capture the "pickup time" on regular tickets, so that both orders and manual tickets have a pickup time?

Re: Capture and print pickup times on order tickets

Seamus — Tue, 28 Apr 2020 01:42:26 GMT

Hey @rachel1990,

Having pickup and delivery times printed on order tickets should be doable. Make sure you're running the latest version of the Square app, then Go to Settings > Print Orders and check everything is turned on.

If you're having trouble with this it may be worth getting in touch with our support team, who have better visibility into your account, the devices you're using and how things are set up. You can call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

Re: Capture and print pickup times on order tickets

rachel1990 — Tue, 28 Apr 2020 11:05:39 GMT

Great! Will do. Thank you.