thread Re: Invoices from Card payments in Payments Troubleshooting

Invoices from Card payments

Corks — Sun, 21 Sep 2025 08:51:07 GMT

Hi,

I'm new to Square and my customer has asked for an Invoice after he paid by card over the phone. He got his receipt, but has requested a Tax Invoice? Can this be gone

Re: Invoices from Card payments

Seamus — Wed, 10 Jun 2020 05:18:07 GMT

Hey @Corks,

The "receipt" you provide customers is actually a Tax Invoice! Receipts you send customers should have the words "Tax Invoice" at the bottom, unless you have signed up for an account with an ABN not registered for GST!

While we can't look into your account specifics via our Community forum, please feel free to get in touch with support on 1800 760 137 if you'd like them to check!

Re: Invoices from Card payments

Corks — Wed, 10 Jun 2020 07:27:14 GMT

Thanks Seamus. The electronic receipt does have the words, "Tax Invoice" on the bottom so I'm happy that conforms to the ATO requirements. I'll leave it at that and let the customer know. Thanks again.

Re: Invoices from Card payments

Seamus — Thu, 11 Jun 2020 00:09:13 GMT

No worries @Corks 🙂