thread Re: Appointments: Sale Tax (GST) not showing in Payments Troubleshooting

Appointments: Sale Tax (GST) not showing

BodyHarmony — Sun, 21 Sep 2025 08:49:41 GMT

Hi.

10% GST is applied to all Items & Services.

On Appointment checkout the Taxes show $0.

The services prices shows "Subtotal (Tax Included)".

The Invoices/Receipt do show the tax.

This causes confusion to clients who can't directly see the tax on checkout.

Is it possible to correctly show the taxes?

Thanks, Peter.

Re: Appointments: Sale Tax (GST) not showing

Seamus — Mon, 06 Jul 2020 23:56:02 GMT

Hey @BodyHarmony,

This sounds a little odd!

Are you able to post a screenshot of where you're seeing a $0 tax amount so I can take a further look?

You may also want to check in with our support team for this one, who will be able to take a better look into how the account is currently set up and advise accordingly! You can email via this link or call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!

Re: Appointments: Sale Tax (GST) not showing

BodyHarmony — Tue, 07 Jul 2020 06:46:28 GMT

Hi Seamus.

Here are the Service Admin, Tax Applied to Services (note GST = 10%), Appointment checkout (no tax shown) and Receipt (which does show the GST).

Regards, Peter.

Re: Appointments: Sale Tax (GST) not showing

BodyHarmony — Tue, 07 Jul 2020 06:47:46 GMT

I know the price is different in the Receipt - there's been a price change since 🙂

Re: Appointments: Sale Tax (GST) not showing

Seamus — Wed, 08 Jul 2020 06:07:45 GMT

Hey @BodyHarmony,

Thanks for the screenshots. I definitely recommend emailing our support team for more help with this one, it's possible they will need to file a bug report.

Feel free to PM me once you send that email and I'll make sure it's assigned to the team!