thread Refund reasons: add/change list in Payments Troubleshooting

Refund reasons: add/change list

BodyHarmony — Sun, 21 Sep 2025 08:49:37 GMT

Hi.

We would like to provide a discount for multiple bookings of the same service, however this does not seem possible.

Instead we shall issue a refund and want a reason of "Multiple booking discount".

Is it possible to edit the Refund Reason list?

Many thanks, Peter.

Re: Refund reasons: add/change list

Seamus — Tue, 07 Jul 2020 00:05:30 GMT

Hey @BodyHarmony,

While you're not able to edit refund reasons, in this instance the workaround would be selecting "Other" as the reason then typing "Multiple Booking Discount" in the text field that is available when selecting "Other". Hope this helps 🙂

Re: Refund reasons: add/change list

BodyHarmony — Tue, 07 Jul 2020 06:26:41 GMT

Thanks Seamus.

I saw the Other: Multiple Booking Discount.

Was hoping for a settable item.

No problem - maybe a useful item for the request list?

Regards, Peter