thread Re: Some items don't print in the menu on one printer in Payments Troubleshooting

Some items don't print in the menu on one printer

SPiceG — Sun, 21 Sep 2025 08:47:04 GMT

Hi. we have a restaurant setup and i have added new items to the menu. However, only some items gets printed to the kitchen printer.

I checked the printer setup:

1. It prints everything in the order at the ticket printer

2. it only prints some items from the same category in the kitchen printer.

3. Items are setup in the same way for both printing and non printing items

please help as we don't know what to do with this and it created havoc last night in the restaurant

Re: Some items don't print in the menu on one printer

Seamus — Thu, 20 Aug 2020 02:12:09 GMT

Hey @SPiceG,

Thanks for getting in touch and sorry to hear you're having trouble with your printers!

The best way to get help for this issue would be to call our support team - they'll be able to run through some troubleshooting steps over the phone and hopefully help solve the issue for you! You can call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

Otherwise, If you are able to post screenshots showing exactly how each individual printer station is set up, I can take a look and do my best to help troubleshoot!