thread Re: Issue receipt with no email address in Payments Troubleshooting

Issue receipt with no email address

prestigegroomin — Sun, 21 Sep 2025 08:46:20 GMT

We had a customer that was booked in on the appointment scheduler. Paid via cash. The customer however has no email address. We issued a ticket receipt from our square machine however to record the payment on the appointment scheduler it wont record it as its asking for a email address? Anyone had this problem and a possible work around?

Re: Issue receipt with no email address

Seamus — Wed, 26 Aug 2020 23:55:04 GMT

Hey @prestigegroomin,

Thanks for getting in touch!

This sounds a little odd - I'd definitely be reaching out to our support team to take a further look into this. I just ran a test and was able to book an appointment and make a payment via the Appointments app without needing to enter an email address. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form 👍

Re: Issue receipt with no email address

prestigegroomin — Thu, 27 Aug 2020 01:58:03 GMT

Yes so the customer called and we entered the details through square dashboard. No email address supplied. We booked the appointment on the appointment screen. She attended and paid cash for the service. We issued the ticket receipt from the square machine on the day which wasn't a problem. But to reconcile on the square dashboard we entered the cash and payment as "other" but it requires a email address to process it. As you say weird. Ill reach out to support.