thread Re: Customer order notification after paying through xero invoice. change 'order on its way' in Payments Troubleshooting

Customer order notification after paying through xero invoice. change 'order on its way'

Orlec — Sun, 21 Sep 2025 08:45:52 GMT

I run an electrical contracting business and a client brought to my attention after they paid the invoice with the square online pay now button through xero. once they paid they got a notification saying 'order on its way'. Can i change this to say thank you or similiar as the work has already been done?

Re: Customer order notification after paying through xero invoice. change 'order on its way'

Seamus — Tue, 01 Sep 2020 01:23:39 GMT

Hey @Orlec,

Thanks for reaching out! Are you able to let me know if the email being sent it from Square or Xero? If we're just being used as a payment gateway then we'd not be able to change the actual contents of the email. If it's a Square email address it's sending from though, I can possibly ask our team to look further into it!

Re: Customer order notification after paying through xero invoice. change 'order on its way'

Orlec — Tue, 01 Sep 2020 05:10:22 GMT

looks like its through square.

i sent myself the invoice through xero, then clicked the pay now tab and it opened up in square payments. With a place order button and payment details. can this change to pay invoice instead of place order? then the client will get invoice paid instead of item ordered

Re: Customer order notification after paying through xero invoice. change 'order on its way'

Seamus — Tue, 01 Sep 2020 06:11:22 GMT

Are you able to provide a screenshot Orlec? I can take a further look and see if this is editable at all.

Otherwise you can also try call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time 👍