thread Bug on the Multi-Location Checkout in Payments Troubleshooting

Bug on the Multi-Location Checkout

Markette2020 — Sun, 21 Sep 2025 08:39:27 GMT

Hi Team.

It seems like there is a bug / glitch on my Weebly / Square Online site. When I choose a particular product on a location, it shows me the delivery fee. Then, if I remove from cart and add another product from another location, it doesn't update the delivery fee, stays with the old one. I need to click 'change' and 'done' on the delivery address,then it's updated. This is not great because people may come from multi-location to buy. I am already restricted with not being able to checkout from multi-location.

And the "Featured Categories" -- I cannot change the wordings no matter what. Please kindly check 🙂

Re: Bug on the Multi-Location Checkout

Seamus — Thu, 15 Oct 2020 08:03:06 GMT

Hey @Markette2020,

Thanks for getting in touch and sorry to hear you're having trouble with your online store.

I'm wondering if progressing any further along in the checkout flow once you've added another product from another location may rectify the delivery fee amount? Is it something you've tried yet?

For the "Featured Categories" section, I'm not able to look exactly into how you have things set up, but if you're able to post a screenshot of the section you're trying to edit I can take a further look and try to determine if it's an editable field or not!

Re: Bug on the Multi-Location Checkout

Markette2020 — Thu, 15 Oct 2020 12:38:34 GMT

Hi @Seamus,

Thanks a lot for replying!

I've tried, but it still showing the last wrong amount. This may cause consumer to checkout even without paying any delivery fee / paying less 😞 And how can I force them to click change > done? They don't know the correct fees.

Here are some screenshots:

https://www.dropbox.com/sh/gr3s6f57w177aft/AABeWU1wv2KRiBiRsnSlUqrKa?dl=0

Please fix this bug!

Re: Bug on the Multi-Location Checkout

Seamus — Fri, 16 Oct 2020 00:49:40 GMT

Hey @Markette2020,

While we're not able to look into the delivery fee issue further via our Seller Community forum, please get in touch with our technical support team - they'll be able to look into the back end at how you have things set up, try and replicate the issue and file a bug report if it's replicable. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

For the "Featured Categories" section I was able to test this and edited the text by clicking on the box and typing new text as per below: