thread My pick up time in settings does not match the earliest time given at checkout, how do I fix this? in Payments Troubleshooting

My pick up time in settings does not match the earliest time given at checkout, how do I fix this?

CDLCPatisserie — Sun, 21 Sep 2025 08:38:12 GMT

Hi, in the past my customers were able to pick up their orders in accordance to what we have set up for earliest pick up in the Pick up & delivery settings (eg. earliest pick up is Saturday at 1:30pm). Now its showing that the earliest pick up time is later that what we have set up in our settings. So in our settings we have earliest pick up is at 1:30pm however at checkout its showing earliest is at 5:30pm for all items

How can we fix this?

Re: My pick up time in settings does not match the earliest time given at checkout, how do I fix ...

Seamus — Thu, 29 Oct 2020 22:55:02 GMT

Hey @CDLCPatisserie,

Thanks for getting in touch and sorry to hear you're having trouble with your Online Store!

I'm not aware of any current bugs that would result in inaccurate pickup times - as long as you have pickup times set up correct in your Square Online dashboard this should be how pickup times are reflected on the website.

One possible reason for this is if you have order limiting turned on and have a bunch of orders already booked, pickup slots up until 5:30 on that may already be filled.

Feel free to send me a PM with your website address if you'd like me to take a further look, otherwise our support team will be able to look further into how the website has been set up and what might be causing this! You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

Re: My pick up time in settings does not match the earliest time given at checkout, how do I fix ...

CDLCPatisserie — Fri, 30 Oct 2020 06:11:24 GMT

Thank you for your reply @Seamus , I've sent you a PM