https://community.squareup.com/t5/Payments-Troubleshooting/Square-Reader-v2-USB-C-version-issues/m-p/711695#M4365 <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/464470">@lostinbuffalo</a> - I'm sorry to hear that this issue with your new Square Readers has brought you to the </SPAN><A style="color: #006aff; background-color: transparent;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A><SPAN style="color: #1a1a1a; background-color: #ffffff;">.</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">I suggest starting out with the troubleshooting steps for the Square Reader listed <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener">here.</A> If this doesn't improve things, </SPAN><STRONG style="color: #1a1a1a; background-color: #ffffff;">please reach out to Support&nbsp;</STRONG><SPAN style="color: #1a1a1a; background-color: #ffffff;">directly by logging into your Square account and heading&nbsp;</SPAN><A style="color: #006aff; background-color: transparent;" href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;for further assistance.</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">I hope this helps!</SPAN></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> Wed, 21 Feb 2024 13:46:17 GMT Summer2024 2024-02-21T13:46:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Square-Reader-v2-USB-C-version-issues/m-p/711646#M4364 <P>I just upgraded my iPad mini 6's to the new square reader v2 with the usb c. We were very excited cause now all of our tech will be USB C. However, the new readers on all 3 devices keep on disconnecting and not reading cards. This sucks.&nbsp;</P> Sat, 20 Sep 2025 07:54:25 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Square-Reader-v2-USB-C-version-issues/m-p/711646#M4364 lostinbuffalo 2025-09-20T07:54:25Z https://community.squareup.com/t5/Payments-Troubleshooting/Square-Reader-v2-USB-C-version-issues/m-p/711695#M4365 <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/464470">@lostinbuffalo</a> - I'm sorry to hear that this issue with your new Square Readers has brought you to the </SPAN><A style="color: #006aff; background-color: transparent;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A><SPAN style="color: #1a1a1a; background-color: #ffffff;">.</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">I suggest starting out with the troubleshooting steps for the Square Reader listed <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener">here.</A> If this doesn't improve things, </SPAN><STRONG style="color: #1a1a1a; background-color: #ffffff;">please reach out to Support&nbsp;</STRONG><SPAN style="color: #1a1a1a; background-color: #ffffff;">directly by logging into your Square account and heading&nbsp;</SPAN><A style="color: #006aff; background-color: transparent;" href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;for further assistance.</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">I hope this helps!</SPAN></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> Wed, 21 Feb 2024 13:46:17 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Square-Reader-v2-USB-C-version-issues/m-p/711695#M4365 Summer2024 2024-02-21T13:46:17Z