Emails not sending

andy17 — Sun, 21 Sep 2025 08:36:45 GMT

Just wondering if I might be missing something, I've sent test emails (a few times) but they don't seem to have been sent - checked my junk mail too but again nothing there.

Since publishing my site just now, I also made a test purchase myself just to see how it would all work and the same thing is happening where even as the customer, I haven't received an email when the order has been marked as shipped.

Re: Emails not sending

Seamus — Mon, 16 Nov 2020 01:53:29 GMT

Hey @andy17,

Thanks for reaching out and sorry to hear you're having trouble receiving confirmation emails!

I did a test on this just now and wasn't able to replicate the issue - do you know if this is occurring with one specific email, or have you tested a few?

The best place to get further help here would be to contact support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

They'll be able to look a little further into your account then we're able to in public via our community forum.

thread Re: Emails not sending in Payments Troubleshooting

Emails not sending

Re: Emails not sending