thread Downgrading subscription plans in Payments Troubleshooting

Downgrading subscription plans

sigi — Sun, 21 Sep 2025 08:35:28 GMT

I upgraded to the premium plan to see if I needed the extra functionalities, but it turns out not even the advanced shipping is available in Australia and it doesn't offer anything I need, so I'm trying to downgrade to the professional plan, but it only gives me the option to pause of cancel my subscription. On the Square plans and pricing section it states that "You can switch plans whenever you like." But I don't have the option.

Any advice would be greatly appreciated.

Re: Downgrading subscription plans

Seamus — Mon, 30 Nov 2020 03:11:28 GMT

Hey @sigi,

Like most online subscription services, you can change plans with Square Online whenever you'd like, however if you've pre-purchased a subscription for a certain period of time the change would come into effect once your paid subscription period has finished.

If you'd like to discuss further though, please don't hesitate to file a support ticket - you can email via this form.