thread Can you Change ‘invoice’ to read ‘tax invoice’ in Payments Troubleshooting

Can you Change ‘invoice’ to read ‘tax invoice’

DAW — Sun, 21 Sep 2025 08:33:06 GMT

Hi,

I need to change ‘invoice’ to read ‘tax invoice’ to enable a government Finance department to pay department invoices. Forwarding the link is not acceptable, the original invoice has to read ‘tax invoice’ In accordance with the ATO tax invoice guidelines.
Could anyone advise?

Re: Can you Change ‘invoice’ to read ‘tax invoice’

Seamus — Thu, 07 Jan 2021 05:28:21 GMT

Hey @DAW,

Thanks for reaching out!

Receipts should say "Tax Invoice" automatically if the ABN that you used to create the account is registered for tax/GST collection. If it's instead reading "Invoice" it would generally indicate that the ABN isn't registered to collect GST.

Are you able to confirm the tax/GST status of the ABN in question? If it is registered for GST I'd advise getting in touch with our support team for further assistance with this! You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

Re: Can you Change ‘invoice’ to read ‘tax invoice’

DAW — Thu, 07 Jan 2021 05:36:41 GMT

Hi Seamus,

It is not the Receipt that is in question it is the initial ‘invoice’. They will not pay as it does not read ‘tax invoice’

Re: Can you Change ‘invoice’ to read ‘tax invoice’

Seamus — Fri, 08 Jan 2021 00:27:16 GMT

Hey @DAW,

At the moment the words "Tax Invoice" will only appear on the Tax Invoice / receipt that is issued once a payment has been made, and only if your ABN is registered for tax.

If you'd like to add custom messaging to invoices then you'd need to do this via the "Message" field:

Though note that this emailed invoice is not an official "tax invoice" - a tax invoice can only be sent once the invoice is paid, provided your ABN is registered for tax.

Re: Can you Change ‘invoice’ to read ‘tax invoice’

JPCHillside — Mon, 21 Nov 2022 21:47:30 GMT

So to confirm that you guys are unable to change invoice to tax invoice?

Re: Can you Change ‘invoice’ to read ‘tax invoice’

Arie — Mon, 21 Nov 2022 22:12:54 GMT

That's right, @JPCHillside. Once the invoice has been paid, you can send them a tax invoice via Transactions in your Dashboard. Select the payment in question > Send Receipt. This receipt will state Tax Invoice in the bottom if you've provided an ABN when signing up.

Re: Can you Change ‘invoice’ to read ‘tax invoice’

JPCHillside — Mon, 21 Nov 2022 22:25:49 GMT

Ok due to corporate customers refusing to pay with out it stating tax invoice, I am going have to find another service to use. Thank you for your help. Please let me know if this changes as I have enjoyed using your service.