thread Re: Customer Estimated Wait Time Display in Payments Troubleshooting

Customer Estimated Wait Time Display

1in20 — Sun, 21 Sep 2025 08:29:35 GMT

Hi,

We have a cafe and I'd like to give customers an estimated wait time on coffee during busy periods.

I'm wondering if there is an API or something that I can use to grab the open ticket times, calculate the average and use that to display an estimated wait time on a custom display (e.g. screen showing a webpage that displays this info).

Thanks

Dave

Re: Customer Estimated Wait Time Display

Seamus — Mon, 22 Feb 2021 03:09:01 GMT

Hey @1in20,

Thanks for your message!

To be honest I've not actually seen anything that operates like this, however if you wanted to take a look at the Orders API you can do so here. With that said, it doesn't seem to reference anything relating to order time.

A better place to ask might be our Developer Forums, where you'll find developers who have specific experience using Square APIs!

Re: Customer Estimated Wait Time Display

1in20 — Mon, 22 Feb 2021 07:03:27 GMT

Thanks Seamus,

I'll give that a go.

David