thread Re: Cannot Save Details for in person event in Payments Troubleshooting

Cannot Save Details for in person event

EWSEE — Sat, 20 Sep 2025 07:53:49 GMT

I am trying to edit one of my items - an In person event ticket and having issues saving. There is an issue with the Country drop down menu on the address. The event will not save, giving a "required field" error message for the address. Then the save button is greyed out and I have to exit back to my dashboard and back into the item, but none of the changes I have made are saved.

Re: Cannot Save Details for in person event

EWSEE — Fri, 23 Feb 2024 21:27:26 GMT

Screenshot of issue for clarity.

Re: Cannot Save Details for in person event

JJ_ — Sat, 24 Feb 2024 14:14:09 GMT

Hello @EWSEE

This isn't the experience we want you to have. For this one, I am going to go ahead and have you reach out to our Support Team, so they can take a closer look at what could be causing this behavior.

Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.