thread Re: Missing category option in page builder in Payments Troubleshooting

Missing category option in page builder

thethrivinghive — Sun, 21 Sep 2025 08:26:55 GMT

I'm trying to add a page that is a category but both the category in the pages list and category as an "add" option are not available/or letting me add. Is there something I need to do to turn this on. I've built another website and I could add a category page or a navigation item that was a category... any help appreciated. It's driving me nuts trying to resolve.

Re: Missing category option in page builder

Seamus — Mon, 22 Mar 2021 00:32:52 GMT

Hey @thethrivinghive,

Thanks for reaching out and welcome to our community 🙂

It sounds like you might be currently using the "Order Online" template. What you'll need to do to access category pages is change to the "Shop All" template.

Under "Category pages" press the "..." button then "Switch Template":

The change to the "Shop all" template and save by pressing "Done":

Hope this helps, let me know if you have any questions!

Re: Missing category option in page builder

thethrivinghive — Mon, 22 Mar 2021 05:04:18 GMT

Seamus, that worked! Thank you. I thought it must be something to do with an initial set-up choice I made...thank you. You made my day. 🙂

Re: Missing category option in page builder

Seamus — Mon, 22 Mar 2021 05:15:31 GMT

@thethrivinghive I'm glad to hear! Hope you have a great afternoon!

Re: Missing category option in page builder

amzypie — Mon, 29 May 2023 10:05:42 GMT

Hi this doesnt work for me I have nothing under the category pages but it still wont let me add any. Can you help?

Re: Missing category option in page builder

Arie — Tue, 30 May 2023 06:32:28 GMT

Thank you for already giving these troubleshooting steps a try @amzypie! I'd recommend reaching out to our support team so we can take a closer look at your dashboard. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.