thread Re: ABN and business name in Payments Troubleshooting

ABN and business name

Maximo2014 — Sun, 21 Sep 2025 08:23:53 GMT

I cant get teh ABN to match my business name however it is correct the way I insert so what to do ?

Re: ABN and business name

Seamus — Tue, 13 Apr 2021 01:31:10 GMT

Hey @Maximo2014,

Thanks for reaching out and sorry to hear you're having trouble with the sign up process.

If you're seeing an error message reading "The legal business name must match what is in the ABR" in the sign up process, please note that this is a known bug that our engineering team are working on fixing.

We're hoping this won't take more than a couple of days to resolve - I'll comment back once I can confirm this has been resolved.

Sincere apologies for the inconvenience in the meantime!

Re: ABN and business name

EquipU — Tue, 31 Aug 2021 23:57:48 GMT

Your system will not find my abn or acn when i am trying to register and there is no support options to assist making this very dissapointing from the get go. Please advise

Re: ABN and business name

Seamus — Wed, 01 Sep 2021 02:38:49 GMT

Hey @EquipU,

Thanks for getting in touch and sorry to hear you're having trouble getting started.

While this isn't something we're able to help with via our public community forum, we do actually have a number of support channels available!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat (subject to availability) or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"

Note that Square connects direct to the ABR website to verify ABNs - so if they ABN is listed here we should be able to find it!

Re: ABN and business name

petermack — Thu, 25 Jan 2024 10:43:43 GMT

I recommend registering a new business name at https://register.biz.au

Re: ABN and business name

petermack — Thu, 25 Jan 2024 10:52:10 GMT

It's easy. Register Business Name at https://register.biz.au