thread Re: How can a customer re subscribe after opting out from text notifications in Payments Troubleshooting

How can a customer re subscribe after opting out from text notifications

Mysalon — Sun, 21 Sep 2025 08:23:31 GMT

I have a few customers who opted out of text notifications and want to re subscribe. We can’t find an option for customer to re subscribe to text notifications for their appointments. Hopefully someone here knows how to do this.

Re: How can a customer re subscribe after opting out from text notifications

Seamus — Thu, 15 Apr 2021 01:44:18 GMT

Hey @Mysalon,

Thanks for reaching out and welcome to the community!

If your customers still have the original SMS can they try replying with the word START and see if that re-enables things?

If they no longer have the original messages, you'll need to get in touch with support for more help here!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Re: How can a customer re subscribe after opting out from text notifications

Mysalon — Thu, 15 Apr 2021 01:48:04 GMT

Thanks heaps

will give it a go