unable to access account

Shawn350181 — Sun, 21 Sep 2025 08:23:03 GMT

We have 4 staff and all could access their own account. After using Square for couple weeks , none of them could log in.

the register says:

Before you can log in, the account owner need to resolve this issue.

could any plz tell me how to RESOLVE.

thanks

Re: unable to access account

Seamus — Mon, 19 Apr 2021 02:16:57 GMT

Hey @Shawn350181,

Thanks for reaching out and sorry to hear you're having trouble with your account!

While we're not able to look into your account setup this via our Seller Community forum, I do recommend that you get in touch with our support team for more help with this issue!

One thing to keep in mind is that if you have more than one team permission set it would mean you're using the paid version of Team Management - so I'd check and make sure your card details are up to date via your dashboard and at least rule that out as the issue!

thread Re: unable to access account in Payments Troubleshooting

unable to access account

Re: unable to access account