thread Re: New terminal in Payments Troubleshooting

New terminal

Selenab — Sun, 21 Sep 2025 08:21:31 GMT

I have just setup my terminal but it won't take payments? I have made sure that the software is up to date, but nothing will tap.

Re: New terminal

MJD — Wed, 09 Jun 2021 17:45:42 GMT

Hi there @Selenab,

Have you made sure there is a bank accountant connected to your Square account? Without a connected bank account, your Square account will not be enabled to accept payments.

If this is any help, please mark it as best answer to help others with similar issues in the future.

Re: New terminal

Arie — Thu, 10 Jun 2021 01:56:29 GMT

Hi @Selenab,

Thank you for reaching out and welcome to the Seller Community 👋

While we can't look into accounts via our community forum, a common reason payments aren't processing would be that your Square account hasn't been activated yet.

If your account isn't activated yet, you'll see a notification in your Dashboard asking you to complete a quick identity verification process.

You can also reach out to our support team for further troubleshooting with your Square Terminal on 1800 760 137 (Mon-Fri, 9am-5pm AEST), or contact us via email.

Please let us know how you go!

Re: New terminal

Seamus — Thu, 10 Jun 2021 23:35:26 GMT

Thanks for chiming in @MJD!

I did want to clarify that Square accounts actually will take payments without a linked bank account, as long as they are activated for card payments! Without a bank account linked, funds will accumulate in the Square account until a valid bank account is linked 👍

The issue here could possibly be that the account hasn't been activated for card payments - though @Selenab, are you able to take payments at all by inserting the chip into the Terminal to read the card, or by manually keying in the card numbers? Support are still probably going to be the best to talk to here as this is a bit of an open ended issue with a few possible reasons why this may be occurring!