Why can’t I change the pickup time when I create an order on the Pos app?

Backyardpizza — Sun, 21 Sep 2025 08:20:25 GMT

When creating an order within the retail app. I want to specify a pick up time. But when I change to the appropriate time and save. It will change it back to 11:00. Changing the date is ok, but need to be able to change the time. Any help would be great.

Re: Why can’t I change the pickup time when I create an order on the Pos app?

Seamus — Mon, 24 May 2021 02:41:52 GMT

Hey @Backyardpizza,

Thanks for reaching out and sorry to hear you're having trouble changing the time of an order! Is this something that is just happening on the Square for Retail app?

If you tried testing changing the time of the order from your dashboard, does this work?

Another theory I have here is that if you have order rate limiting turned on, and you want to change the pickup time to a slot already filled, it may not allow you to make this change. This would be another option to explore!

Let me know how you get along here.

While I'm not able to take a look into how your account has been set up, if you're still having trouble it would be worth contacting support for more help! You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

thread Re: Why can’t I change the pickup time when I create an order on the Pos app? in Payments Troubleshooting

Why can’t I change the pickup time when I create an order on the Pos app?

Re: Why can’t I change the pickup time when I create an order on the Pos app?