thread Re: Email Creation for Newsletter/ Unsubscribe Link in Payments Troubleshooting

Email Creation for Newsletter/ Unsubscribe Link

RobbieB — Sun, 21 Sep 2025 08:19:38 GMT

Hello, I am nearly pulling my hair out (not a good look by the way :)).

I am doing a Newsletter through Marketing -> Mailing Lists. I bought up the list of my contacts that opted in for my newsletter and hit the Compose an Email button within this list of people. I created the Newsletter (simple enough), and gone through all the steps i.e

When I am in the Design Email section it says down the bottom of my Newsletter it says:

This email was sent to you by Little Crooked House and lists my address which is fine but it doesnt have an unsubscribe link, so I thought I may need to manually put a button in with a link to my newsletter email address (which is different to my normal business email address). So because it doesnt have an unsubscribe link showing in that section, I can't edit it like I can everything else.

In the Email Information section, I can click on Sender Information ->Edit and it brings up an example of the footer which shows an unsubscribe link, but there seems to be no way to edit the unsubscribe link.

In the last step Review and Send the unsubscribe link shows up. I clicked on the facebook and instagram icons and they work, but nothing happens when I click on the unsubscribe link. I did a test email to my email address, and when you click on the unsubscribe link nothing happens. I cant see anywhere in the process where you can edit the unsubscribe link so that it goes somewhere because its not going anywhere at the moment. I tried to put an Unsubscribe Button in, which works however there is still the unsubscribe link there that cant be removed, so it looks stupid. Can anyone help?

Kind Regards

Robyn

Re: Email Creation for Newsletter/ Unsubscribe Link

Arie — Wed, 02 Jun 2021 05:19:49 GMT

Hi @RobbieB,

Thank you for reaching out and sorry to hear about your trouble with the unsubscribe link!

While the unsubscribe link in the footer can't be edited, I've done some testing to replicate this on my end and found that the unsubscribe link opens a new tab on my browser. From here, subscribers need to click unsubscribe once more to confirm that they no longer want to receive newsletters.

Here's what this looks like:

It's definitely odd that the default unsubscribe link doesn't work for you! Which browser are you using? Do you have any browser extensions that might prevent pop ups, or new browser tabs from opening?

Re: Email Creation for Newsletter/ Unsubscribe Link

RobbieB — Sat, 19 Jun 2021 04:18:33 GMT

Hi Ari, sorry but I was unable to respond at the time (it gave me an error message). Anyway, I checked through and enabled popups in every place imaginable and it still gave me an error. I am not sure that popups are the best thing to happen because most people I know disable them. I think whats best is that I put the button in even though it looks stupid with an unsubscribe button AND an unsubscribe link, because the button will bring up like an email and they can unsubscribe that way. Right now if they click the link and dont have popups enabled they can’t unsubscribe. Maybe you can look at a better way like some that I know of that takes you to a new browser window rather than popup.

Re: Email Creation for Newsletter/ Unsubscribe Link

Arie — Sun, 20 Jun 2021 06:50:54 GMT

Hey @RobbieB,

The unsubscribe link does open in a separate browser tab, not a pop-up within the site. However, some browsers can block both new tabs opening, as well as pop-ups within the site you're on.

Our support team can look into how you've set up the newsletter further, as we can't troubleshoot these settings via our community forum unfortunately!

You can call support on 1800 760 137. Our lines are open Mon-Fri, 9am-5pm Melbourne time, or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Re: Email Creation for Newsletter/ Unsubscribe Link

RobbieB — Sun, 20 Jun 2021 07:00:09 GMT

Thanks Arie ☺️