thread Re: Unable to upload my logo for receipt in Payments Troubleshooting

Unable to upload my logo for receipt

danimondahl — Sun, 21 Sep 2025 08:19:19 GMT

I'm unable to save my uploaded logo for my receipt. While the image is a jpg image, I keep getting the following error message "Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif"

Any suggestions?

Re: Unable to upload my logo for receipt

Seamus — Wed, 09 Jun 2021 01:57:48 GMT

Hey @danimondahl,

Thanks for reaching out!

So I can troubleshoot this one further, can you let me know:

The current file type
The file size
Which web browser / app you are trying to load the image via

Please also feel free to share the image or DM it to me if you don't want to post publicly, I can try testing on my end 👍

Re: Unable to upload my logo for receipt

danimondahl — Mon, 21 Jun 2021 11:03:57 GMT

Hello Seamus,

Thank you for your response. I've been trying to attach my logo as a jpg file. I have a few file sizes including 46.8 KB

I've tried both Google chrome and Safari from laptop and from mobile device

How would I send you a direct message to have you try?

Dani

Re: Unable to upload my logo for receipt

Arie — Tue, 22 Jun 2021 03:12:23 GMT

Hey @danimondahl,

Thanks for letting us know these details! .jpg files are generally a good option for receipt logos, and your file size sounds ok as well. While we're not able to upload files onto your account via our community forum, this is something support can troubleshoot with you 😊👍

You can call support on 1800 760 137, from Monday-Friday, 9am-5pm AEST, or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

I'm sorry I wasn't able to be of more help here!