thread Error: Published site not found. Reason: no data in Payments Troubleshooting

Error: Published site not found. Reason: no data

kombikeg — Sun, 21 Sep 2025 08:18:32 GMT

Hello, I have just created a square online store and have published the site.

I've then gone to the site to test it all out - when I add an item to the cart I get an error message 'Published site not found. Reason: no data'.

Any idea what could be wrong? The site is definitely published as I can see the 'Accepting Orders' green highlight up top.

Thanks

Re: Error: Published site not found. Reason: no data

sjh2010 — Sat, 19 Jun 2021 01:39:23 GMT

I'm having similar issues today. I always create my items in my Online store and they automatically sync with the app. Today they are not syncing and I can't receive inventory. I think there must be a technical hitch - hopefully Square is aware of this but I can't find anything....

Re: Error: Published site not found. Reason: no data

Arie — Sun, 20 Jun 2021 05:15:07 GMT

Hey @kombikeg @sjh2010 is this still occurring?

We had some delays with items syncing on our end on Saturday, which has since been resolved. Apologies for any inconvenience caused!

Re: Error: Published site not found. Reason: no data

sjh2010 — Sun, 20 Jun 2021 05:47:36 GMT

Hi Arie. Seems to be okay now 😃