thread Re: DNS setting in Payments Troubleshooting

DNS setting

terrynguyen — Sun, 21 Sep 2025 08:16:57 GMT

Hi there,

Thank you for your time viewing this email. I have purchased your domain but it seems like it doesn't work for me. There is no option for me to go into my domain settings to edit the DNS.

I have been waiting for almost a week but my custom domain cant be verified. Do I need to do anything else ? The guideline said if I use Square Online for my products I don't have to do anything but wait. When I clicked on the Domain tab it asked me to purchase again and wont let me edit the DNS.

Could you please explain it to me a bit more? I know that Squareup and Squarespace are totally different.

Thank you so much.

Re: DNS setting

Arie — Wed, 14 Jul 2021 04:33:49 GMT

Hey @terrynguyen,

Thanks for writing in! Welcome to the Seller Community 🙂 👋

I'm sorry to hear you're having trouble with your domain. You can edit your DNS settings from your Square Online Dashboard. From there, click on the arrow next to your business name and select > Domain.

From there, you'll be able to select your domain and click Edit next to DNS RECORDS to make your changes. Once you're finished, select Save.

If you're having trouble navigating to these settings, reach out to our support team on 1800 760 137, from Mon-Fri, 9am-5pm Melbourne time, or contact us via online chat or email here.

Re: DNS setting

terrynguyen — Wed, 14 Jul 2021 04:45:37 GMT

Hi Arie,

Thank you so much for your reply, I did that many time but all i see is this. It keeps asking me to purchased a domain again and again. I dont see anything that say "Edit"

Thank you so much

Re: DNS setting

Arie — Wed, 14 Jul 2021 05:09:10 GMT

In this case, I'd definitely recommend to give our CS team a call, @terrynguyen. They'll be able to look into your settings further, as I'm not able to look into account specifics via this forum.

Please let us know how you go!