Manual Cancellation policy

Merakiretreat — Sun, 21 Sep 2025 08:16:25 GMT

When a client books online they are required to enter their credit card details for our cancellation policy.
When I book a client in manually is there a way to send something to the client so that they can enter their credit card details for the cancellation policy

Re: Manual Cancellation policy

Arie — Tue, 27 Jul 2021 01:49:26 GMT

Hey @Merakiretreat,

Thanks for writing in and welcome to the Seller Community 👋 😊

When you book a customer in manually from your calendar, they wouldn't be required to enter their card details to secure the booking. At this time, the ability to request this would be a feature request.

As a workaround, you could send your customer an invoice for their appointment, or encourage them to book via the appointments site.

Let us know if you have any other questions about Square Appointments!

thread Re: Manual Cancellation policy in Payments Troubleshooting

Manual Cancellation policy

Re: Manual Cancellation policy